Area Descriptions:
Page Description - this page contains information that provides insights into
customer behavior, needs, etc.
Customers:
-
Lighting
the way: Understanding the smart energy consumer - Almost 70 percent of 5000 respondents in
our 2008 Global Utility Consumer Survey are willing to experiment with how they interact with energy
providers. Many consumers have specific visions of what they want – and how much they will pay for
it. Their attitude change coincides with rising environmental and economic urgency that is focusing
attention on electricity infrastructures across the globe. To satisfy the smart energy consumer and
stay competitive, utilities must plan now to encourage beneficial consumer behaviors, leverage
customer analytics and segmentation, and understand the enhanced customer interactions – all vital
in a participatory utility network where consumers, utilities and service providers share
responsibilities and benefits. Link:
http://www-935.ibm.com/services/us/index.wss/ibvstudy/gbs/a1030951?cntxt=a1000051
- Utility Best Practices Guidance for Providing Business Customers
with Energy Use and Cost Data - 2008-11 - A resourced of the
National Action Plan for Energy Efficiency - Gas and electric utilities can
utility regulators can use this guidance to understand the benefits and
challenges of increasing customer access to their energy consumption and
cost data in a standardized format. This guidance summarizes current
data practices, outlines the business can policy cases for action, and
presents both basic an advanced approaches for providing consistent,
standardized electronic energy consumption and cost data to business
customers, as well as the key considerations when implementing these
approaches. The primary intended audiences of this report are gas and
electric utilities and utility regulators.
http://www.EnergyCollection.us/Energy-Efficiency/Utility-Best-Practices.pdf